Orders can be canceled up
until the time an order is shipped. Once the status shows it has been shipped a
customer will need to file for a return and send the order back to us.
To report defective items,
send a photo of the flawed product with your order number to
[email protected]. Please include a brief description of the issue.
Missing or Incorrect Items/Accessories:
If any items or accessories
are missing or incorrect, send us a photo of the received packaging/box along
with your order number to [email protected]. Kindly describe the
Ordered Wrong Item / Exchange:
We do not do
exchanges because most customers are in a time crunch and do not have the time
for us to process an exchange. What we suggest is to contact us at
sales@weddingsparkelrsoutlet or call use at 281-205-8999 and start a return.
Then order a new item for the replacement item online or over the phone that
way there is not a delay while you wait on your item to return to use before we
send out the replacement.
Local Area / Venue Policies:
Customers need to check if their venue or location will allow sparklers, confetti cannons, or any other item that we sell before ordering. We are not responsible if a venue or location does not allow the items that you purchased. We also suggest that you check for any local restrictions or burn bans before you order.
We are not responsible for
courier-related delays. Contact the courier for shipping issues. Shipping
costs, including priority fees, will not be refunded for a return if there is a
delay or the item arrives after the estimated shipping time.
- To receive a return authorization number and shipping label, e-mail us at [email protected] and include your order number in the details, or call us at 281-205-8999.
- We will accept returns within 30 days of purchase.
- All returnable items need to be in their original packaging and unopened. Any items not returned in their original packages will not be refunded.
- Custom-printed sparkler tags are non-returnable.
- You will be refunded the full purchase amount minus the outgoing shipping cost and the $9.95 return shipping cost per label. They will be deducted from the order total, and you will be refunded the difference. ( If free shipping was included in the original purchase, a standard shipping cost of $12.95 per box will be deducted from the refund total for the outgoing shipping cost.)
- Returns will be processed every Friday, and you should receive your refund within 5-7 days from when it is processed.