Order Cancelation:

Orders can be canceled up until the time an order is shipped. Once the status shows it has been shipped a customer will need to file for a return and send the order back to us.

Defective Items:

To report defective items, send a photo of the flawed product with your order number to [email protected]. Please include a brief description of the issue.

Missing or Incorrect Items/Accessories:

If any items or accessories are missing or incorrect, send us a photo of the received packaging/box along with your order number to [email protected]. Kindly describe the missing items.

Ordered Wrong Item / Exchange:

We do not do exchanges because most customers are in a time crunch and do not have the time for us to process an exchange. What we suggest is to contact us at sales@weddingsparkelrsoutlet or call use at 281-205-8999 and start a return. Then order a new item for the replacement item online or over the phone that way there is not a delay while you wait on your item to return to use before we send out the replacement. 

Local Area / Venue Policies:

Customers need to check if their venue or location will allow sparklers, confetti cannons, or any other item that we sell before ordering. We are not responsible if a venue or location does not allow the items that you purchased. We also suggest that you check for any local restrictions or burn bans before you order. 

Courier Delays:

We are not responsible for courier-related delays. Contact the courier for shipping issues. Shipping costs, including priority fees, will not be refunded for a return if there is a delay or the item arrives after the estimated shipping time.


  • To receive a return authorization number and shipping label, e-mail us at [email protected] and include your order number in the details, or call us at 281-205-8999. 
  • We will accept returns within 30 days of purchase. 
  • All returnable items need to be in their original packaging and unopened. Any items not returned in their original packages will not be refunded. 
  • Custom-printed sparkler tags are non-returnable. 
  • You will be refunded the full purchase amount minus the outgoing shipping cost and the $12.95 return shipping cost per label. They will be deducted from the order total, and you will be refunded the difference. ( If free shipping was included in the original purchase, a standard shipping cost of $12.95 per box will be deducted from the refund total for the outgoing shipping cost.)
  • Orders with a total cost of over $150 will be charged a 5% restocking fee. 
  • Returns will be processed every Friday, and you should receive your refund within 5-7 days from when it is processed.